Technical Help Desk

Technical Hotline: 1-888-850-4628

Follow our CN Network Status on Twitter for the latest notifications on system disruptions and scheduled maintenance.

Contact North Network Status Icon



Literacy and Basic Skills (LBS) and e-Channel

a group of smiling people representing workers in different trades, business, and student backgrounds

Literacy and employment go hand in hand. Sometimes it’s hard to open doors without the right education and skills. Quick solutions are always available and nearby to assist you in meeting your clients’ needs.
The Literacy and Basic Skills (or “LBS”) Program helps Ontario residents aged 19 and over build the essential skills needed to reach their goals of employment, higher education, apprenticeship, or independence - at no cost. The LBS program focuses on client goals while forging links to all Employment Ontario training services, and to the labour market. Special emphasis is placed on the unemployed and those receiving income support, however LBS also serves employed Ontarians who wish to improve their essential skills to maintain or upgrade their employment.


  • To those with disabilities
  • To those living in rural or remote communities
  • To those with transportation or childcare concerns
  • To those unable to participate in on-site programs
  • To those who simply prefer distance learning.
e-Channel learning removes barriers of access by offering flexible online upgrading 

a group of smiling young women and men around computer, monitor, printer with a projector screen in the background

Online Courses

e-Channel is the online LBS program serving adult residents of Ontario at no cost to the client. 

Instruction on e-Channel takes place online and can be experienced in live classes at scheduled times, anytime through independent study and short courses, or through arranged one-on-one mentoring. The courses and classes offered by these e-Channel service delivery agencies will help clients set, and reach, their unique goals:

smiling older women and man at computer workstations

Good Learning Anywhere

GLA logoGood Learning Anywhere provides online programs designed for adult Aboriginals in Ontario. Clients can select courses related to Jobs and Careers, GED or High School, Gaining Independence, or College Preparation.

Clients can register for Good Learning Anywhere online or via a 1-800 number available on their website by clicking the “Register Now” button. Any client is encouraged to sample online learning in Good Learning Anywhere’s monthly Sharing Circles by submitting only their name and email.


smiling older native woman; (right side of image) three women and man facing a woman using sign language to communicate with them

Deaf Learn Now

Deaf Learn Now icon; the words Deaf Learn Now stacked vertically to the left and below three hands in the upper rightDeaf Learn Now provides online programs for Deaf, Deaf-Blind, and Hard of Hearing clients. Clients can register on the Deaf Learn Now website and join an online community that uses text and video messaging to communicate. They will connect with practitioners directly via video chat using American Sign Language. A video will guide clients through the registration process.

Following the mandatory “Welcome to Deaf Learn Now” course, clients can register for other courses of particular interest to those familiar with deaf culture, as well as for practical courses such as an in-depth look at Ontario’s Driver’s License Handbook, including practice quizzes to prepare for the G1 written test.

The Learning Hub

Deaf Learn Now icon; the words Deaf Learn Now stacked vertically to the left and below three hands in the upper rightThe LearningHUB provides opportunities for English speaking adults to upgrade their skills by offering a combination of learning options based on their preference or needs. Courses are offered in a variety of subjects including reading, writing, math, computer and other essential workplace skills. After completing the “Get Registered” page on the LearningHUB website, clients are paired with an online mentor who offers continuous support and encouragement. Curriculum is assigned based on each client’s unique goal path, skill level and personal commitment.

men and women seen from the side, sitting in front of computer stations

Formation à Distance

FAD-EPS logoFormation à Distance ([email protected]) serves French language clients with an extensive selection of online courses in a variety of subject areas as well as offering microprograms on improving written French, using Google tools, learning computer basics, and the fundamentals of math. After registering on the [email protected] webpage, clients are contacted by phone. Mentors fully support clients in course selection and other areas.

Academic and Career Entrance

ACE Distance - Online.svgClients whose specific goal is to apply and prepare for post-secondary education and apprenticeship training can register online with the Academic and Career Entrance (ACE) Distance program.

Step by step instruction is available on the ACE website. Once registered, the “Learn-to-Learn” course is a required first step of orientation and the preparation of the client’s individual training plan. Following Learnto- Learn, clients may register in January, March, April, June, September, and November for tuition-free post secondary courses in areas such as math, science, communications, self-management, and computers. All courses are offered at a grade 11 level, in both English and French.

left hand side seen from the front two women smiling and looking together at an open laptop computer right hand side man on the phone smiling and looking at an open laptop computer

Training & Learning

Whether a client’s goal is Employment, Apprenticeship, Postsecondary Education, Secondary School Credit, or Independence, e-Channel helps them prepare with task-based, real-life learning activities that follow the six competencies of the Ontario Adult Literacy Curriculum Framework:

  1. Finding and Using Information
  2. Communicating Ideas and Information
  3. Understanding and Using Numbers
  4. Using Digital Technology
  5. Managing Learning
  6. Engaging with Others

Channel clients’ learning needs are assessed to make sure that training programs meet their requirements, learning plans are developed, and then training begins.